Terms of service

These terms govern the use of the Highstreet Sites website (the “Site”) and the design, build, hosting, and maintenance services offered through it (the “Services”).

Highstreet Sites is a trading name of Waldemar Glaz, a sole trader based in United Kingdom. References to “we”, “us”, and “our” mean Waldemar Glaz. References to “you” and “your” mean the individual or business engaging our Services.

We offer landing-page design, development, hosting, and ongoing maintenance, sold as a single subscription plan (Landing Page) plus a one-off setup fee. The detailed scope is set out on our pricing page and confirmed in the written quote you receive after a discovery call.

A binding service agreement is formed when you sign the quote and pay the setup deposit. Until that point, all proposals, quotes, and conversations are non-binding.

• Setup fee — payable 50% on commencement and 50% on launch, both via Stripe.
• Subscription fee — billed monthly in advance, starting on launch day. Annual prepayment available at a discount.
• All prices are in GBP and exclusive of VAT. We will charge VAT once we exceed the UK VAT registration threshold.
• Late payment — invoices unpaid 14 days after the due date may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
• Add-on services (extra pages, integrations, content writing) are quoted separately and invoiced on completion.

• You may cancel the subscription at any time by giving 30 days' written notice to hello@highstreetsites.co.uk.
• On cancellation we will provide a full content export of your site. You retain ownership of your domain, content, and brand.
• We may terminate the agreement on 30 days' notice, or immediately if you breach these terms, fail to pay an invoice within 30 days of its due date, or use the Service in violation of section 6.
• Setup fees are non-refundable once work has commenced. Subscription fees are non-refundable for the current billing period.

• You own your domain, your content (copy, images, logos), and any data submitted through forms on your site.
• We retain ownership of our underlying templates, code components, and design system that power the build.
• On launch, we grant you a perpetual, worldwide, non-exclusive licence to use the deployed website for your business while your subscription is active.
• If you cancel, the licence to the underlying components ends, but you may take an export of your content to use elsewhere.
• We may reference your project in our portfolio (with your prior consent for case studies that disclose specific business results).

You agree not to use our Services to host, link to, or distribute content that:

• Is unlawful under UK law, including content that infringes copyright or trade marks, defames a person, or harasses any group or individual.
• Is obscene, sexually explicit involving minors, or promotes terrorism or self-harm.
• Contains malicious code, phishing pages, or attempts to defraud visitors.
• Violates any third party's rights or our reasonable instructions.

We may suspend the Service immediately if we have reasonable grounds to believe content on your site breaches this section, pending review.

We aim for 99.9% monthly uptime, measured by our monitoring provider. Planned maintenance is performed outside UK business hours where possible. We do not provide a contractual SLA with financial credits at this subscription level, but if a disruption is caused by our error we will make reasonable efforts to remedy it without additional charge.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

Subject to that, our total aggregate liability arising from or in connection with the Services in any 12-month period is limited to the total fees paid by you to us in that period. We are not liable for indirect or consequential losses, loss of profits, loss of goodwill, or loss of business opportunity.

Each party will comply with UK data-protection law. For data we collect about you directly, see our privacy policy. For data your visitors submit through your site (and which we process on your behalf), a separate Data Processing Agreement forms part of the service contract.

Neither party is liable for delay or failure to perform caused by events outside their reasonable control, including internet outages, supplier failure, government action, or natural disaster.

We may update these terms from time to time. Material changes that affect existing clients will be notified by email at least 30 days before they take effect. The date at the top of this page reflects the most recent revision.

These terms are governed by the law of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

For any questions about these terms, contact us at hello@highstreetsites.co.uk.